Terms & Conditions
Welcome to the Chop Chop Trading Website
By accessing or browsing this website you are agreeing to these Terms & Conditions. We reserve the right to amend these Terms and Conditions at any time without providing notice to you.
These terms and conditions apply to this website only.
Age Restriction
You must be at least 18 years of age to view or make a purchase on the Chop Chop Trading website. By agreeing to the notice upon entering the website, you are agreeing that you are over 18 years of age. We cannot be held responsible for the actions of anyone using this website who is under 18 years of age.
Our products
Some products on this website may contravene certain laws in some parts of the world. It is the responsibility of the customer that the products they purchase from the website comply with their local laws. All smoking implements are intended for tobacco use only. The pipes, bongs and water pipes sold from this website are suitable for smoking a variety of herbs including tobacco and tobacco cigarettes. It is your responsibility to comply with local laws.
Stock and Availability
While we try to ensure that all the information on our website is accurate, unfortunately errors may sometimes occur. If an error has been made, we will inform you as soon as possible. We are under no obligation to fulfil an order for an incorrect item.
While we strive to maintain the correct amount of stock, we cannot guarantee availability on all items and reserve the right to cancel any order at any time.
If an item is out of stock at time of purchase, you will be notified so other arrangements can be made.
Pricing & Payments
All prices shown on our website are in Australian Dollars and include GST.
You will be billed in Australian Dollars.
What are my payment options?
We accept MasterCard and VISA credit cards.
We accept Direct Bank Transfers. Payments done through this method will be subject to clearance delays of roughly 3-5 business days.
Is my card secure to use on your site?
Chop Chop Trading values the security of your personal information. All details entered in our site go through a secure socket layer technology (SSL). Your details are encrypted and securely transmitted in through the payment gateway in order to be processed. Your credit card information is never stored.
Payment
When you make a purchase on the Chop Chop Trading website, you are agreeing that you are an authorized user of the credit card or debit card used to place your order.
Payment will be processed at the time of purchase and an email will be sent to you confirming your order.
Fraud
All orders are subject to various security checks. If our fraud detection system detects an anomaly with your payment, you will be contacted to confirm your details. We reserve the right to hold your order during this process while we await your confirmation. If we suspect fraud, we reserve the right to cancel your order and/or account and communicate your information to the relevant authorities.
Discount Codes
If you are using a discount or coupon code, you must enter it at checkout prior to making your payment. Discounts cannot be applied or refunded to an order after payment has been made.
Shipping
It is your responsibility to ensure your shipping address is correct at the time of payment. We accept no responsibility for lost or delayed items due to incorrect shipping addresses.
All orders are shipped through Transdirect (https://www.transdirect.com.au/)
Transdirect offer a range of shipping solutions through a large network of couriers.
Due to this, time and cost of shipping will vary according to factors not limited to order size, company, destination and date.
International Orders: It is your responsibility to ensure that you are compliant with the laws in your country in regards to the importing of the items that you are purchasing. Items confiscated by customs will not be refunded or re-shipped. Any additional customs fees, fines or tariffs are at your own cost, and not included in the shipping rate.
Chop Chop Trading reserve the right to increase postage charges on any order should we deem necessary i.e. excessively large orders or remote locations.
Returns
All purchases are final and returns are not accepted, unless items are faulty. If you have any issues with your order, please contact us within 7 days of receiving the order.
Faulty Items
We will refund, credit or replace any items that are found to be faulty on arrival, or within the warranty period (on warranty applicable items). If you feel your item is faulty, please contact us as soon as possible at aussales.91@gmail.com and we will then advise you on how to return your item. Please include photos of the fault if applicable.
Breakages
While all care is taken with packaging of fragile items, breakages may occur in transit. If your item has arrived broken or damaged, please contact us as soon as possible at aussales.91@gmail.com. Include photos of the broken or damaged item/s.
Please inspect your items thoroughly on arrival. If you do not report any problems with your item when you receive it, we assume that you received it in good working order without damage. We have no responsibility to provide a refund, exchange or credit for items that you have damaged or broken yourself after the fact.
Images and designs
All designs, images and artwork on this website are the copyright of Chop Chop Trading. No permission is given to reproduce any of the logos, trademarks, brand names, artwork, images or designs featured on this website and any such use my constitute infringement on the owners’ rights.
Your information
When you create an account on this website, you agree to provide us with accurate personal and contact information. If you have provided incorrect information, we cannot be held responsible for any issues arising from the use of this incorrect information.
We reserve the right to refuse to supply any person and/or close account for any reason including misuse and abuse of staff.